Returns From Austria
Please complete the following form here for the return consignment. You'll receive your return shipping label conveniently via an email that explains how to proceed next. The return is free of charge.
Please place a copy of the Returns Form or a note with your details (name, address, order number) and reason for your return in your return parcel.
Please note the following when making a return:
- Request a receipt for your return parcel and keep this receipt until your return has been refunded, or a replacement shipment has been dispatched.
- The return is processed within 5 working days (excluding weekends) after the receipt of shipment.
- The goods should be securely and safely packaged to avoid any possible transport damage.
- Returns containing electronic devices must be housed in their original packaging to reduce the risk of transport damage!
- The customer bears the cost of goods that are being returned to our warehouse via a forwarding company.
Products Eligible for Return
You can return the received merchandise within 14 days. In addition, we will give you an extra 16 days to return the merchandise. Thus, you have a total of 30 days to return your goods to our warehouse.
The products must be returned in their original packaging, without having any traces of being used or opened. Please ensure that the items are securely packaged in order to prevent any transport damage from occurring.
Please state the reason for returning the merchandise ( return form ) and include your name, address and order number.
More information regarding our Return Policy can be found here .
As soon as your return parcel reaches our warehouse - as long as it arrives within the 30-day return period - we will refund your payment via the payment method you placed your order with. Alternatively, we'd be happy to issue a store voucher for the payment in question.
After your refund has been processed, we will send you a confirmation email as well as the credit note.
If you have any questions, please feel free to contact us anytime.