On this page, you will find all information about service, repairs, warranty and lots more!
No matter what you want to know about it - you will definitely find it here.
Service and Repairs
-
Bike-Repair
-
What is Bikerepair?
Would you like to have your Geero checked up? No problem! Bikerepair is a quality service right around the corner from you.
At Bikerepair you will find a large number of bicycle workshops in your area where they will be happy to take care of your Geero.
You can find the website here: Bikerepair
-
What do I have to consider?
These are no authorised workshops or partners of Geero.
The workshops listed on Bikerepair are so-called "independent" workshops, which accept bikes from a wide variety of manufacturers and serve as a contact point for service of your bike.
You can visit the workshops for all classic "bicycle ailments" (brakes, gears, tires ...). However, if your Geero has a defect affecting the motor, battery or electronics, please contact us directly so that we can find a solution together.
If you are unsure whether the bicycle workshop is the best solution for you, you are welcome to contact us so that we can help you.
You can reach us at the following contact details:
Free hotline: 0800 55 66 40 517
Hotline times: Mon - Thu: 09:00 - 16:00, Fri: 09:00 - 14:00
Email: global@geero.bike
-
-
Geero Showroom
-
Service Packages in the Showroom
In order to keep your Geero in good shape, we now also offer specially compiled service packages in our showroom in Graz!
Come to our showroom with your Geero and choose the right package to get your bike back into shape.
Here is an overview of our packages:
Bicycle Service - Small
The following services are included:
- Checking your Geero for roadworthiness according to the Austrian Road Traffic Act
- Checking the brake and switching system (including adjustment work, excluding bleeding the brake)
- Air pressure and tire wear check
- Checking worn parts of the drive (cassette, chain, crank)
- Check the headset and tighten the fork
- Checking of all screws, retightening of screws if necessary
- Test drive
If worn parts have to be exchanged, you will be informed by us as soon as the costs exceed € 40.00 in addition to the package price or other special measures for the maintenance of your Geero are necessary.
If you would like to agree on a different cost limit, you would have to agree on this with us separately (Note: Due to the necessary consultation with you, longer processing times may occur here).
Estimated time for the quick bicycle service: 60 min
Cost: €45.00
Bicycle Service - Large
The following services are included:
- Checking your Geero for roadworthiness according to the Austrian StVO
- Checking the brake and switching system (including adjustment work, excluding bleeding the brake)
- Air pressure and tire wear check
- Checking worn parts of the drive (cassette, chain, crank)
- Check the headset and tightening the fork
- Checking of all screws, retightening of screws if necessary
- Check the Bowden cables and brake lines for wear
- Oil the moving parts if necessary
- Checking the bottom bracket and tightening the bottom bracket if necessary
- Lubricating the chain
- Test drive
The replacement of worn parts will be charged separately, material costs are to be considered exclusive.
If worn parts have to be exchanged, you will be informed by us as soon as the costs exceed € 40.00 in addition to the package price or other special measures for the maintenance of your Geero are necessary.
If you would like to agree on a different cost limit, you would have to agree on this with us separately (Note: Due to the necessary consultation with you, longer processing times may occur here).
Estimated time for the large bicycle service: 90 min
Cost: €79.00
E-bike Service
The following services are included:
- Checking your Geero for roadworthiness according to the Austrian Road Traffic Act
- Checking the brake and switching system (including adjustment work, excluding bleeding the brake)
- Air pressure and tire wear check
- Checking worn parts of the drive (cassette, chain, crank)
- Check the headset and tightening the fork
- Checking of all screws, retightening of screws if necessary
- Check the Bowden cables and brake lines for wear
- Oil the moving parts if necessary
- Checking the bottom bracket and tightening the bottom bracket if necessary
- Lubricating the chain
- Opening and checking the motor
- Motor lubrication
- Complete cleaning of your Geero including the chain and cassette
- Test drive
The replacement of wearing parts will be charged separately, material costs are to be considered exclusive.
If worn parts have to be exchanged, you will be informed by us as soon as the costs exceed € 40.00 in addition to the package price or other special measures for the maintenance of your Geero are necessary.
If you would like to agree on a different cost limit, you would have to agree on this with us separately (Note: Due to the necessary consultation with you, longer processing times may occur here).
Estimated time for the e-bike service: 180 min
Cost: €179.00
If you have any questions about the individual packages, services or processing, you are welcome to contact our customer support.
You can reach us at:
Free hotline: 0800 55 66 40 517
Email: office@geero.bike
-
Our Geero Showroom in Graz
Want to see our Geeros not only on your screen but also inspect and try them live?
Then take the opportunity of a test drive and come to our showroom in Graz in beautiful Styria.
Our team is happy to advise you and answer your questions.You can also drop off your Geero, should a repair be necessary or maintenance pending, with us in the showroom. Please contact us in advance, so that we are informed and can help you as best as possible.
You can reach us at the following contact details:
Free Hotline: 0800 55 66 40 517
Hotline hours: Mon - Thu: 09:00 - 16:00, Fri: 09:00 - 14:00
Email: global@geero.bikeYou can find all the details about our showroom here.
-
-
Geero Returns
- Geero Returns
- I no longer have my shipping box, what can I do?
- What do I have to consider when returning?
-
Geero Returns
Your Geero needs some love or it no longer drives as it should? That's what we're here for, whether it's simply for a winter check or a repair. You can simply send your Geero to us and we'll take care of your bike.
Contact our team by e-mail or phone and tell us your concern. Our colleagues will then discuss the further procedure with you
-
I no longer have my shipping box, what can I do?
If you didn't keep your Geero's original shipping box, you can just order a new one here
The total price of € 49.90 (incl. VAT) includes the appropriate box for your Geero as well as the necessary packaging material for the return shipment.
Since the environment is very close to our hearts, we are continuously working to develop further in the field of climate and environmental protection.
Support us in our endeavour by keeping the shipping box - if possible - instead of disposing of it.Why? Quite simply:
- You contribute a significant part to climate and environmental protection.
- You avoid unnecessary waste production and help us conserve resources.
- You always have the exact box for any check-ups of your Geero e-bike immediately at hand!
So enough reasons to keep the Geero shipping box! :)
Thank you for your assistance! -
What do I have to consider when returning?
The return is free of charge for you if you use our return label. You can request and download it here. To ensure that your Geero is not damaged during shipping, please note the following:
- Pack and protect your Geero with enough packing material. You can find a video about this here.
- A possibly existing front fender must be dismantled.
- Remove any self-assembled personal items such as lights, horns, mirrors, or speedometers.
Further information on returns can be found here.