Warranty & Guarantee

Trust is good, warranties and guarantees are better. With your Geero you can concentrate fully on the essentials. Namely cycling. You can find all the details about our warranty and guarantee conditions here.

Since January 1st, 2022 - Strong 10-year guarantee on frame and fork l and a unique 3-year guarantee on your Geero battery! For your added security.

  • Warranty

    1. Warranty
    • Warranty

      These warranty provisions apply in addition to the GTC of niceshops and take precedence over them in the event of differing provisions.

      For all pedelecs of the brand Geero, we, niceshops GmbH, guarantee that the product at the time of handover (delivery or collection) corresponds to the purchase contract, i.e. in particular the technical description. We also want to satisfy you in the best possible way in the handling of warranty cases and give you below a brief overview of the legal basis with references to the legal provisions. This information is not a substitute for sound legal advice.

      The warranty period is two years from handover (§ 933 ABGB). After this period has expired, you can only claim defects (damage, faults, defects, etc.) under the manufacturer's warranty directly from the manufacturer (see Warranty). Therefore, we recommend that you check the product immediately upon delivery for damage or defects, especially transport damage, and report such as soon as possible in writing to us (contact details see below).

      If defects occur within the first year after handover, it is assumed that the defect already existed at the time of handover, unless this is inconsistent with the nature of the defect. After this period, you must prove that the defect already existed at the time of handover (§ 924 ABGB).

      For defects and damage that occur subsequently, especially by unauthorised changes by you (such as conversions, attachments, unprofessional repairs), by misuse, accidents and the like, we assume no liability.

      Under warranty, we will undertake improvement by repair or replacement of the defective component or the entire Geero. If both forms of improvement would be associated with a disproportionately high effort for us, we can refuse them. Instead of the improvement you will then receive an appropriate price reduction. In the case of defects that are not minor, you can also demand the termination of the purchase contract instead of the price reduction (§ 932 ABGB).

      For repairs under warranty, we guarantee you the use of original spare parts and - if these are not (no longer) available - equivalent and cost-neutral components.

      The natural wear and tear of the wheel (and its wearing parts) due to normal use, rain, water, dirt or dust is not covered by the warranty. The following components are wear parts whose natural wear and tear is excluded from the warranty when properly used and maintained:

      • Grips and saddle
      • Pedals, chain, chainring, cassette, rear derailleur, brake pads
      • Tires and rims
      • All rotating parts affected by mechanical wear and / or containing bearings
      • Coating of the frame

      To claim repairs within the warranty period, you must return the Geero to us. With the return label provided by us from our shipping partners (Post AG, DHL) you bear no costs for the return. You will receive detailed information about the return from us or on our website

      In order to be able to help you as quickly as possible in the case of delivery damage and warranty cases, we ask you to send us a detailed description of the error and, if possible, photo and video material

      You can reach us at the following contact details:

      Free Hotline: 0800 55 66 40 517
      Hotline hours: Mon - Thu: 09:00 - 16:00, Fri: 09:00 - 14:00
      Email: global@geero.bike

  • Guarantee until 01/01/2022

    1. Warranty until 01.01.2022
    • Warranty until 01.01.2022

      The Geero is a pedelec produced to the highest standards, with which you will have many years of pleasure. For a long shelf life, we recommend regular care, especially of the moving parts. All information on this can be found in our user manual, which is sent with each Geero upon delivery.

      If your questions are not answered sufficiently in the manual, we are happy to help you by phone (free of charge from AT and DE at: 0800 55 66 40 517) or by mail (at: office@geero.bike).

      In addition to the legal warranty of the seller, we assume the following voluntary manufacturer's warranty for the frame:

      - For the frame (dimensional stability, breakage, cracks and the like), the warranty period is 5 years from delivery.

      The warranty is void if the damage to the frame was caused by improper storage or handling errors, improper repairs, accidents or the like.

      Prerequisite for the assertion of the manufacturer's warranty is the transmission of the invoice and the exact description of the defect.

      Contact details:
      Geero GmbH
      Saaz 99
      A-8341 Paldau

  • Extended warranty from 01/01/2022

    1. Extended Manufacturer's Warranty from 01.01.2022
    • Extended Manufacturer's Warranty from 01.01.2022

      We are pleased to inform you that we extend our warranty conditions for your Geero Pedelec(s) from 01.01.2022. All Geero Pedelecs that you buy from us from this date will reach you with these new, extended warranty conditions.

      Your Geero Production Team

      Your Geero Pedelec is designed, manufactured or produced to the highest standards and you will enjoy it for many years. For a long shelf life, we recommend regular care, especially the moving parts. You can find all information about this in our user manual [ available for download here ], which is also included with every Geero upon delivery. If your questions are not answered sufficiently in the manual, we are happy to help you by phone (free of charge from AT and DE under: 0800 55 66 40 517) or by mail (under: office@geero.bike). Offering our customers the highest quality is part of our corporate philosophy. Therefore, we offer first-end customers (as defined below) a voluntary manufacturer's warranty (hereinafter referred to as "warranty") on the following explicitly mentioned Geero pedelec components - independent of (warranty) claims against the seller. Conditions and details of this voluntary warranty can be found in the following:



      We - Geero GmbH (hereinafter referred to as "Geero") | Saaz 99 | 8341 Paldau | FN 465621m | office@geero.bike | Free Hotline: 0800 55 66 40 517 - grant you as a first-end customer a warranty for individual, new Geero Pedelec components (see in detail under warranty content). Our warranty only covers new goods, outlet goods are excluded. This voluntary warranty is in addition to the legal rights you have as a first-end customer against your seller or against Geero GmbH. "First End Customer" is a person who has purchased the Geero Pedelec as the first buyer directly from Geero or niceshops as a Geero sales partner.

      This warranty applies only to you as the first-end customer and is not transferable. In case of a resale of the Geero pedelec by you as the first end customer, the warranty is not transferred to the person who purchased the pedelec.

      The warranty is only valid for you as the first-end customer and is not transferable

      Content and duration of the warranty

      This warranty applies exclusively to the following new Geero Pedelec components:

      • Frame
      • Fork
      • Battery

      For the frame as well as the fork (dimensional stability, breakage, cracks and the like), the warranty period is 10 years each from handover or delivery. For the battery (residual capacity of at least 60% - measured against the original capacity), the warranty period is 3 years from handover or delivery.

      Reasons for Warranty Exclusion

      This voluntary warranty does not cover

      • Faults/defects/damage caused by improper operation or improper maintenance according to the operating instructions;
      • Faults/defects/damage caused by transport, incorrect storage or assembly, as well as due to an accident, i.e. due to an event that has a direct, sudden effect from outside (such as a collision, fall or impact);
      • Faults / defects / damage caused by unauthorised changes or conversions to the electronics and / or the battery and / or the motor;
      • Faults / defects / damage caused by wear;
      • Faults / defects / damage caused by improper repairs.


      Claims arising under this warranty shall be made by you, as the original end-user customer, directly against Geero.

      To enforce your warranty,

      • Bring your faulty/defective/damaged Geero pedelec to a Geero showroom of your choice and approach our service staff on site with it. Please also have your ID card including the invoice ready


      • Send your written error/defect/damage report by mail to Geero GmbH | Saaz 99 | 8341 Paldau or by mail to office@geero.bike. Please note that your written error/defect/damage report must contain an exact description of the error/defect/damage, the name and address of the first end customer and proof of purchase by the first end customer (original invoice or copy of invoice) AND send your faulty/defective/damaged Geero Pedelec to Geero GmbH | Saaz 99 | 8341 Paldau for a check of your claims made to us. You can request the free shipping label for this here.

      No limitation of your warranty claims

      Your warranty claims against niceshops GmbH as your contractual partner (our sales partner) are not limited by this warranty.

      Consequences in case of unjustified warranty claim

      Geero reserves the right to use all appropriate and necessary measures to verify that the terms of this warranty are met. If you, as the original end-user customer, report any defect/malfunction/damage as a warranty claim, but the conditions for warranty service under this warranty are not met, you, as the original end-user customer, shall be responsible for any costs incurred in shipping or transportation. In addition, you, as the first end-user customer, shall bear the costs, including any labour costs, incurred by Geero for any removal or examination or return shipment of the Geero Pedelec or the affected Geero Pedelec component.


      When making an inquiry under warranty, your personal data, in particular name, email address and billing information, will be processed to the extent necessary to evaluate your warranty claim. The legal basis for this is the fulfilment of our (warranty) contract pursuant to Art 6 paragraph 1 lit b as well as our legitimate interest in proper warranty fulfilment pursuant to Art 6 paragraph 1 lit f DSGVO. Responsible for the processing is niceshops GmbH, Saaz 99, 8341 Paldau, Austria. You can find everything about data protection at: https://www.geero.at/info/datenschutz.

      Jurisdiction and applicable law

      Only substantive Austrian law shall apply to this warranty agreement and the rights and obligations arising from it. The application of the United Nations Convention on Contracts for the International Sale of Goods (UN Sales Convention) as well as of conflict-of-law rules is excluded. The exclusive place of jurisdiction is Graz. If you are a consumer as a First End Customer and have your domicile or habitual residence in Austria or are employed in Austria, you may be sued as a First End Customer only before the courts in whose district your domicile, habitual residence or place of employment is located