FAQs

  • Motor

    1. Which manufacturer does the motor come from?
    2. Why is the motor throttled?
    3. How does the support work?
    4. How do you activate the support or can you drive the Geero without support?
    • Which manufacturer does the motor come from?

      The manufacturer of the motor is BOS (Bikee Open Speed).

      It was developed by the company Bikee and is characterised by its simplicity, the whisper-quiet drive, as well as the one-way clutch system including a planetary gear specially designed for the Geero.

      Experience gained over many years went into the development. The engine has been used successfully on other models of the manufacturer for many years.

      The Geero system is a simple and very reliable system.

    • Why is the motor throttled?

      The engine of the Geeros is throttled to 25 km / h. In most European countries, the road traffic regulations require a number plate for vehicles that can drive faster than 25 km / h.

      It is not possible to bypass the engine throttling.

    • How does the support work?

      The support is activated by pedalling. Our sensor reacts from about a full turn of the pedal. If the pedalling is stopped, the motor stops again.

      The installed sensor is a so-called PAS sensor (Pedal Assistance Sensor).

    • How do you activate the support or can you drive the Geero without support?

      The motor support of the Geeros can be operated via the display on the handlebar.

      You can use the “+” and “-” buttons to choose between levels 0 (no support), 1 (up to 12 km / h), 2 (up to 18 km / h) and 3 (up to 25 km / h).

      The engine is at full power at every stage. The support can be switched on and off completely at the push of a button!

  • Battery

    1. Why can't the Geero 1 battery be removed?
    2. Can the Geero be charged downhill?
    3. How is the battery properly stored so that it lasts as long as possible?
    4. How long does the battery last?
    5. Can the battery overheat?
    6. How far can I get on one battery charge?
    • Why can't the Geero 1 battery be removed?

      At the time of the development of the first generation, the state of the art had not yet progressed far enough to be able to combine the removal of the battery with the design we aimed for and the low weight.

      The focus has always been on saving weight and simplicity of the technology and visual look.

      In order to implement our vision of the Geeros, we decided on a fixed battery.

      In order to bring the perfect e-bike to the market, which combines a removable battery and our attractive design, we have constantly developed our Geero and have now been able to implement this in our new model.

    • Can the Geero be charged downhill?

      No, charging the Geero downhill doesn't work.

      Technically, this would be possible by permanently connecting the motor and impeller and the motor also working as a generator. However, this would have the disadvantage that the bike would be difficult to pedal without battery support.

      One of our goals is that Geero can also be ridden as a normal bike without motor support. For this reason, we have opted for a special freewheel technology and a powerful battery.

    • How is the battery properly stored so that it lasts as long as possible?

      If your Geero is not going to be used for more than a week, the main switch (below the charging socket at the bottom bracket) should be switched off. This completely separates the battery and electronics from the system and minimises any self-discharge.

      In winter, you should make sure that the battery is not completely drained. The battery level on the display should show at least two, better three bars.

      We recommend charging the bike for about 30 minutes every 2-3 weeks - this is a rule of thumb that works perfectly.

      Basically, the battery lasts longer if it is stored in the medium charge state.

      Avoid storing in damp places and when temperatures are below zero, as these can damage the battery in the long term.

      We recommend storing at room temperature to ensure the longevity of the battery.

    • How long does the battery last?

      With correct handling (correct charging, storage and use), we assume approximately five years of battery life depending on the intensity of use.

    • Can the battery overheat?

      Due to the positioning of the three main heat sources (motor, battery and control unit) in the frame or on the rear wheel, overheating is almost impossible. Furthermore, the built-in Panasonic cells in Tesla quality include various protective functions to prevent overheating.

    • How far can I get on one battery charge?

      On average, you can travel 70 km on one battery charge and up to 100 km with optimal use (depending on the route, driving style, load and level of support used).

  • General information

    1. Can I put baskets and the like on the Geero luggage rack?
    2. What is Geero and what was it designed for?
    3. How much weight is the Geero designed to carry?
    4. Where is the frame made and where are the installed components sourced from?
    5. Is the Geero rainproof?
    6. Can you customise the Geero according to your own wishes?
    7. Are there different frame sizes?
    • Can I put baskets and the like on the Geero luggage rack?

      Yes! The luggage rack specially designed for Geero 2 is designed so that you can add an adapter plate from Racktime® to it and mount products from the Racktime® range on it. The whole thing is an easy-to-use plug-in system that allows you to quickly switch between baskets and bags if you want to. You can find the adapter plate and system items at www.racktime.com

      Attention! The Racktime® system is compatible with luggage rack models from the 2nd generation.

    • What is Geero and what was it designed for?

      Geero is THE powerful e-bike with a classy retro look - at just under 16 kg for the original version, it also counts as a lightweight among e-bikes.

      The Geero was developed for urban areas with slight inclines and paved roads. Whether in the city, on shorter trips or longer tours - Geero is your ideal daily companion!

      Other special features are the powerful battery and the special freewheel technology, which means that you can also ride the Geero as a normal bike without motor support.

    • How much weight is the Geero designed to carry?

      The Geero is suitable for a system weight (bike + rider + luggage) of 110 kg.

    • Where is the frame made and where are the installed components sourced from?

      We commission frame manufacturers overseas to produce our tubular frames.

      Since we attach great importance to the impeccable quality of our products, we carry out the quality control of the tubular frame directly on site in the factory.

      We coat and further process the frames in Styria, more precisely in the small town of Wagna, near Leibnitz. We also assemble the bikes on site.

      We purchase attachments such as the brakes or the gearshift from various well-known manufacturers from all over the world.

    • Is the Geero rainproof?

      Yes, the Geero is rainproof.

      We only ask you to be careful when cleaning with a high-pressure cleaner, for example - do not direct the jet directly onto the motor or the electrical unit for safety.

    • Can you customise the Geero according to your own wishes?

      We currently have three different models for our two generations - the original, city and touring bikes. The original bike can be adjusted several times, with the city or touring bike there is little scope for adjustments since these are already fully equipped. If you have any questions, please contact our customer service!

    • Are there different frame sizes?

      Our Classic frames are available in sizes 54 and 60.

      The comfort frame size is 52.

  • Contents of delivery

    1. How is the Geero delivered?
    2. What is included in the STVO kit?
    • How is the Geero delivered?

      Each Geero is built by our team and tested and adjusted for approx. One kilometre (brake and gear shifting).

      The handlebar, saddle, pedals and front wheel are removed for shipping. The bike can be made ready for use within 20-30 minutes after receipt.

      For customers who buy a Geero with mudguards, please note that the front mudguard is pre-assembled, but the bracket on the fork still needs to be screwed on. The tools required for this are included in the delivery. (So that the screw for attaching the fender is not lost, we already screw it in.)

      An instruction manual is sent along, which helps with the assembly, which everyone can carry out themselves. The manual also contains many other maintenance tips. The charger and the tools required to assemble the Geero are included in the delivery.

      Should you still have difficulties, you can, of course, contact us at any time.

    • What is included in the STVO kit?

      We deliver our STVO kits (road traffic regulation kits) according to the Austrian road traffic regulations. The kit is included with every Geero for self-assembly.

      Contents:

      • Rear reflector (for mounting on the seat tube)
      • Front reflector (for mounting on the handlebar)
      • Side reflectors (4 pieces, for mounting on the spokes)
      • Bell

      The pedals already have integrated reflectors.

      A light must be purchased separately if required. Commercial battery lights fit every Geero.

      We recommend our Knog light set, which you can find on our website under the category “Accessories”.

  • Outlet